HELP!

This site is tested and compliant with:

  -Internet Explorer
   -Safari
  -Firefox
  -Google Chrome
-iPad and iPhone**
  -Android*
-PlayStation3

*  Please use headphones for audio.
** No Live Feed.

Latest news:

We have upgraded our Flash Media delivery capacity by sending files to CDN host. Busy server or "buffering" messages should be fixed now.

Some of you had noticed Internet drop-offs during live webcast. This is problem is fixed. We are monitoring the situation.

If you have slow Internet and are unable to watch archived content, you can download sermons to your computer or media player and watch offline. To do that, we recommend free RealPlayerSP.

Videos are v.6 FLVs

There is echo in the live feed:

 We have tested live feed and could not recreate this problem on our computers. Possible cause is your soundcard have special sound effects that are set to the sound such "auditorium", "rock", "pop" etc. Please make sure all these are disabled and set to "none". Some cards also have 3D effects and make sure it is also set to "none". If you keep experiencing echo, please email to administrator.

Videos don't play:

On home page video starts when you click video thumbnail.

Android and iPhone audio sounds bad (chipmunk effect):

If someone know how to fix this, please let me know but currently audio is bad if external speaker is used. However, just plug in your headphones and you get CD quality audio.

Live video does not play:

If you see WAG logo and after clicking start button little circle is spinning in the middle but no live feed, webcast has not started yet, please wait until we start webcasting. Player will start automatically when we turn delivery on.

I can't watch any flash videos or live content: (PC)

For Flash, please try this troubleshooting method:

Start Internet browser, Go to youtube, we use same media player as www.youtube.com

If you can't play youtube videos, you need to make sure you have Flash installed, because the video player is a Flash movie.

Download the free Flash Player (link below)

If you have Flash installed and videos still won't play:

* Try reloading the page. You do this by holding down the shift button on your keyboard and hitting the reload button on your browser.

* You may need to reinstall Flash on your computer. Uninstall any previous version of Flash. Then, you should download the most recent version of the Flash Player and install it (link below).

Download latest Flash player:

Test your Internet speed:

Flash videos are set to autobuffer 8-10 seconds before playback starts. If you experiencing playback problems, try to pause clip, wait about minute or two and then press play again. It will give you more buffering time. If this doesn't solve playback issues, you may have slow connection and you should download clip instead.   

Contact network administrator:

Send email

Please tell everything about problem; your OS version, your player version, what clip you try to view, what is the problem etc. More information you give easier it is to solve the problem. Please allow up to 48 hours for reply.

To visit official Wasilla Assembly of God Church website please follow link below.